Here's what you do:
- pull the battery
- hold down * and # while reinserting battery
- wait for beep
- hit rightmost soft button (keys at top under the lcd screen)
- wait for 'erase complete' message
- hit end
In an effort to catch up on all of those holiday / birthday pictures - I was presented a crown on the morning of my 35th birthday from Anya. I'm now officially the King of all Birthdays!!!